Request data deletion

Updated: 2026-09-21 · Request deletion of data linked to your Trustamp device. No Trustamp account required.

Trustamp has no accounts — your data is associated with an anonymous device identifier, not your name or email. You can ask us to delete the data linked to your device at any time. When you send a request by email, we receive your email address and the information you include.

Delete your Trustamp data?

You're about to request deletion for Device ID .

This requests deletion of your witness records, associated subscription records, and device membership binding. Any photo you witnessed with this device will no longer resolve on its Trustamp verify link — the time + location record behind it is removed. This can't be undone.

Your photos and videos are never stored on our servers, so they stay on your device. Any C2PA Content Credential embedded in a photo lives inside the image file itself and is unaffected by deletion.

This does not cancel Google Play billing. Cancel renewal in Google Play separately. Deleting the binding may remove membership access.

Cancel Yes, request deletion

How it works

1. Open the Trustamp app, go to the My tab, and tap your Device ID to copy it.
2. Paste it into the box above and tap Request deletion. Confirm the warning.
3. Your email app opens a pre-filled message to us — just send it.
4. We process your request within 30 days. We may ask for information needed to verify the request or locate your subscription. Do not send payment card details or raw purchase tokens.

What gets deleted

When you request deletion, we remove the records tied to your device identifier:

• Your anonymous device identifier
• Witness records: capture time, location, address, watermark text, and device metadata (make, model, app and OS version)
• Subscription and transaction records associated with the device: product and plan details, order identifiers, token hashes, subscription status and dates, related notifications, and membership bindings
• Crash diagnostics we can associate with your installation (via Firebase Crashlytics)

Your photos and videos are never stored on our servers, so there is nothing of yours to delete there — they remain only on your device, under your control.

What may be retained

We may keep aggregated, non-identifying records that cannot be linked back to you. If a legal obligation requires us to retain specific records, we will explain which records, why, and the applicable retention period in our response. A token hash linked to your purchase is not treated as anonymous aggregate data.

This request covers records held by Trustamp. It does not delete Google's own payment or transaction records, which Google manages under its policies. Continued app use, a later purchase verification, or subsequent subscription notifications from Google may create new records.

More

See our full Privacy Policy for what we collect and why. Questions: [email protected].

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